1. Description of Services
The Company will configure and provide an automated, AI-based call answering and missed-opportunity recovery system for Client's business, including: (a) answering incoming calls on a schedule agreed with Client; (b) qualifying callers via a defined set of questions, using answers verified with Client during onboarding; (c) automated text follow-up to callers who do not connect or who call outside answered hours; (d) scheduling appointments directly to Client's calendar where integration is available, or logging caller information for Client's follow-up; (e) flagging calls identified as urgent for different handling than routine requests; and (f) providing Client with call records.
2. Fees
2.1 Setup Fee. Client agrees to pay a one-time setup fee of $750 (pilot rate; the standard setup fee is $2,000–$2,500), due at signing. Non-refundable except as described in Section 4.
2.2 Monthly Fee. Client agrees to pay a recurring monthly fee of $700 (pilot rate; the standard monthly fee is $1,000), billed automatically via Stripe on the monthly anniversary of the Service go-live date.
2.3 Additional Services. Any additional services will be offered under a separate addendum with its own pricing and term.
3. Term and Cancellation
3.1 Initial Term. The Services begin on the go-live date and continue for an initial term of sixty (60) days.
3.2 Cancellation During the Initial Term. If Client cancels during the Initial Term for reasons other than Section 4, Client remains responsible for the Monthly Fee for the remainder of the Initial Term.
3.3 After the Initial Term. Services continue month-to-month. Either party may cancel with thirty (30) days' written notice.
3.4 Effect of Cancellation. No refund of the Monthly Fee already paid for the then-current billing period.
4. Satisfaction Period
For fourteen (14) days following go-live, if the Services are not performing substantially as described, Client may request commercially reasonable corrections, or at the Company's discretion, a partial refund of the Setup Fee or a free extension. This is Client's exclusive remedy for this period.
5. Call Recording, Disclosure, and Emergency Calls
5.1 Calls include a disclosure that the call may be recorded and handled by an automated assistant.
5.2 The Services are not a substitute for emergency response systems. The call flow directs safety-emergency callers to contact 911 directly. No guarantee of correct handling of every emergency scenario.
6. Client Responsibilities
Client agrees to provide accurate business information, timely responses during onboarding and testing, and any access reasonably required to configure and deliver the Services.
7. No Guarantee of Business Outcomes
The Company does not guarantee any specific number of calls answered, leads captured, appointments booked, or other business outcome.
8. Limitation of Liability
The Company's total liability shall not exceed fees paid by Client in the three (3) months preceding the claim. No liability for indirect, incidental, special, or consequential damages.
9. Indemnification
You agree to indemnify and hold the Company harmless from third-party claims, damages, or expenses arising from your breach of these Terms, your misuse of the Services, or information you provide that turns out to be false or misleading.
10. Testimonials and Results
Any results, case studies, or testimonials referenced in our marketing or sales conversations reflect the experience of specific clients and are not a guarantee of similar results for your business. Individual outcomes vary based on factors outside the Company's control.
11. Termination for Cause
The Company may suspend or terminate the Services for non-payment uncured within ten (10) days of notice. Either party may terminate for uncured material breach after fifteen (15) days' written notice.
12. Assignment
The Company may assign these Terms to a successor entity without Client's consent, provided the successor assumes the Company's obligations. Client may not assign without the Company's prior written consent.
13. Confidentiality
Each party agrees to keep confidential any non-public business information shared in connection with the Services.
14. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
15. Entire Agreement
These Terms, with any signed addenda, constitute the entire agreement and supersede prior agreements. Unenforceable provisions do not affect the remainder.
16. Contact
John Keys — (661) 812-3265